{"xsrfToken":"badac26303094e828bc3c469d74fb0d749974ab8_lout","branding":{"id":"1","key":"cs","name":"EIDR Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00639e","headerLinkHoverBGColor":"#00639e","headerBadgeColor":"#00639e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a0e71e26-4fdb-4991-9da6-9b2d67a926fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTExMGEzZS0wMjc1LTRhNDgtOGZkOC1kZGIwZTUwMDFiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwZTcxZTI2LTRmZGItNDk5MS05ZGE2LTliMmQ2N2E5MjZmYiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3OTIzODksIm5iZiI6MTczODc5MTc4OX0.x8R3hSd9n3CDzoHX7OuHBX7rSH95pv1V8g32oKzT-2U&client=b5110a3e-0275-4a48-8fd8-ddb0e5001b7d&mode=fit","logoId":"a0e71e26-4fdb-4991-9da6-9b2d67a926fb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EIDR Help Center","sharedPortalName":"EIDR Help Center","userInitialAnnouncementHeader":"Schedule EIDR Training","userInitialAnnouncementMessageWiki":"<p>2025 Training Calendar</p>\n<p>Scheduled introductory EIDR training is on the 3rd Wednesday of the month. You can review the EIDR training schedule and sign up here: <a href=\"https://calendly.com/eidrtraining/eidr-user-training\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://calendly.com/eidrtraining/eidr-user-training</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the EIDR Help Center","sharedPortalName":"EIDR Help Center","announcementHeader":"Schedule EIDR Training","announcementMessage":"2025 Training Calendar\n\nScheduled introductory EIDR training is on the 3rd Wednesday of the month. You can review the EIDR training schedule and sign up here: https://calendly.com/eidrtraining/eidr-user-training","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#18181b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTExMGEzZS0wMjc1LTRhNDgtOGZkOC1kZGIwZTUwMDFiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3OTIzODksIm5iZiI6MTczODc5MTc4OX0.jiSaIcFIiRcDygX1Ts4QbAgUEEXALCIQO_eGF21T3xI&client=b5110a3e-0275-4a48-8fd8-ddb0e5001b7d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10004,"serviceDeskId":1,"name":"EIDR Support","description":"<p>Welcome! You can raise a request for EIDR customer service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"9","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"10","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Ask EIDR Operations to perform a task on your behalf.</p>","icon":10511,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10,9,2,4,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"202f3cfe-a7d8-350d-8528-573ef82fdfb9","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://eidrdotorg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTExMGEzZS0wMjc1LTRhNDgtOGZkOC1kZGIwZTUwMDFiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3OTI5ODksIm5iZiI6MTczODc5MTc4OX0.pQXq6Xu_YkXH0MvnohauQZimUSsF8vWxPxLVQWgcUdo","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"b5110a3e-0275-4a48-8fd8-ddb0e5001b7d","tokenDurationInMins":20}},"reqCreate":{"id":4,"projectId":10004,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-02-05T16:43:09-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"202f3cfe-a7d8-350d-8528-573ef82fdfb9","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://eidrdotorg.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTExMGEzZS0wMjc1LTRhNDgtOGZkOC1kZGIwZTUwMDFiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3OTI5ODksIm5iZiI6MTczODc5MTc4OX0.pQXq6Xu_YkXH0MvnohauQZimUSsF8vWxPxLVQWgcUdo","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"b5110a3e-0275-4a48-8fd8-ddb0e5001b7d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}