Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"acbfa5a20d7afa5b21590701502c9543db749228_lout","branding":{"id":"1","key":"cs","name":"EIDR Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00639e","headerLinkHoverBGColor":"#00639e","headerBadgeColor":"#00639e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a0e71e26-4fdb-4991-9da6-9b2d67a926fb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTExMGEzZS0wMjc1LTRhNDgtOGZkOC1kZGIwZTUwMDFiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwZTcxZTI2LTRmZGItNDk5MS05ZGE2LTliMmQ2N2E5MjZmYiI6WyJyZWFkIl19LCJleHAiOjE3NzA0MjE2NTUsIm5iZiI6MTc3MDQyMTA1NX0.bMCdqdpv2FUxd0V8J4VeFpgfJEViUg3EbJUMPSKrOTk&client=b5110a3e-0275-4a48-8fd8-ddb0e5001b7d&mode=fit","logoId":"a0e71e26-4fdb-4991-9da6-9b2d67a926fb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EIDR Help Center","sharedPortalName":"EIDR Help Center","userInitialAnnouncementHeader":"Schedule EIDR Training","userInitialAnnouncementMessageWiki":"<p>2026 Training Calendar</p>\n<p>Scheduled introductory EIDR training is on the 3rd Wednesday of the month. You can review the EIDR training schedule and sign up here: <a href=\"https://calendly.com/eidrtraining/eidr-user-training\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://calendly.com/eidrtraining/eidr-user-training</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the EIDR Help Center","sharedPortalName":"EIDR Help Center","announcementHeader":"Schedule EIDR Training","announcementMessage":"2026 Training Calendar\n\nScheduled introductory EIDR training is on the 3rd Wednesday of the month. You can review the EIDR training schedule and sign up here: https://calendly.com/eidrtraining/eidr-user-training","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#18181b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTExMGEzZS0wMjc1LTRhNDgtOGZkOC1kZGIwZTUwMDFiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzA0MjE2NTUsIm5iZiI6MTc3MDQyMTA1NX0.UDSR7GS8_9IRuVa3a7-TpOa6x0hyAZkgLQ5MsNiL2dQ&client=b5110a3e-0275-4a48-8fd8-ddb0e5001b7d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10004,"serviceDeskId":1,"name":"EIDR Support","description":"<p>Welcome! You can raise a request for EIDR customer service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"9","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"10","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Ask EIDR Operations to perform a task on your behalf.</p>","icon":10511,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://eidrdotorg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10,9,2,4,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"202f3cfe-a7d8-350d-8528-573ef82fdfb9","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://eidrdotorg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTExMGEzZS0wMjc1LTRhNDgtOGZkOC1kZGIwZTUwMDFiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA0MjIyNTUsIm5iZiI6MTc3MDQyMTA1NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.YQkWqJwUTB-T_jEQu69CBF1Cfb617NqhJ7X2sWQIan8","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"b5110a3e-0275-4a48-8fd8-ddb0e5001b7d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"EIDR Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://eidrdotorg.atlassian.net/wiki","kbLinkDomainURLs":["https://eidrdotorg.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}